FAQ
Can I get assistance to help me understand my utility bill?
If you need help understanding your utility bills, first contact the utility company directly by calling the utility customer service telephone numbers printed on the bill. Be sure to have a complete copy of your bill in front of you. You can also call the DCPSC Office of Consumer Services at (202) 626-5120 where a consumer specialist will explain the charges on your bill.
Can I speak with someone in person about my electric, natural gas, or landline telephone bill?
Yes, you may visit the DCPSC offices at 1325 G St NW, Suite 800, Washington, DC 20005 on Tuesdays, Wednesdays, and Thursdays from 10am-4pm to speak with a consumer specialist.
What steps can I take to lower my utility bill?
Eligible District residents can apply to several assistance or discount programs to help lower their utility costs.
What should I do if I believe my utility bill is incorrect?
If you believe a utility company made an error on your bill, please contact the company directly. If you cannot resolve the problem after talking to the utility representative, please file a complaint on this page or call the DCPSC Office of Consumer Services at (202) 626-5120.