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About Us

The Public Service Commission of the District of Columbia was established by Congress in 1913 as an independent District government agency to regulate the electric, natural gas and telephone companies serving the city.

As an independent, quasi-judicial agency in the District government, the DC PSC functions like a court and the Commissioners fill the role of judges. All staff involved in formal cases are advisors to the Commissioners. This includes the Commissioners' staff, the Office of the General Counsel (OGC), the Office of the Executive Director, the Office of Technical and Regulatory Analysis (OTRA) and, in some cases, the Office of Consumer Services (OCS).

Additionally, our administrative staff serve the role of a court clerk and OCS provides mediation services to consumers and businesses when complaints against utility companies arise. OGC staff serve as hearing officers when formal hearings are requested and OTRA manages the natural gas pipeline safety program.

CALL US

+1 (202) 626-5120

LOCATION

1325 G St, NW, Suite 800,
Washington, DC, 20005

BUSINESS HOURS

Tue, Wed, Thu
from 10am-4pm EST

Complaint Process

01

Gather Information

For a utility complaint, collect essential details like account information, billing records, and related correspondence

02

Decide How to File

To file a complaint, either fill out an online form or call DCPSC Consumer Services at (202) 626-5120. Ensure all provided information is accurate.

03

We Work with You

After filing your complaint, DCPSC's Office of Consumer Services will work with you to resolve the issue, offering assistance, guidance, and support throughout.

Frequently

Asked Questions

Here you will find answers to frequently asked questions. If this does not solve your problem please submit an inquiry to the Office of Consumer Services or call (202) 626-5120

Can I get assistance to help me understand my utility bill?

If you need help understanding your utility bills, first contact the utility company directly by calling the utility customer service telephone numbers printed on the front page of your utility bill. Be sure to have a complete copy of your bill in front of you. You can also call the Office of Consumer Services at 202-626-5120. A consumer specialist will explain the charges incurred for your utility bill.

Can I speak with someone in person about my electric, natural gas and telephone bill?

Yes, you may visit our office at 1325 G Street, NW, Suite 800, Tuesday through Thursday, from 10:00 am to 4:00 pm. Trained Consumer Specialists are available to assist you with reading your bills and other matters concerning utility companies.

How can I lower my utility bill?

Consumers can lower their utility bill and save money through a number of utility discount and energy efficiency programs.

How do I file a complaint about a utility service provider?

Consumers can file a complaint with the DCPSC about a utility service provider. First, the consumer should contact the utility directly by calling the utility customer service telephone numbers printed on the front page of your utility bill. Be sure to have a complete copy of your bill in front of you. If you cannot resolve the problem after talking to the utility representative, please submit an inquiry the Office of Consumer Services or call (202) 626-5120. Consumer specialists are available to investigate complaints and respond to inquiries.

What do I do if I think my bill is incorrect?

If you believe the utility made an error on your bill, the DCPSC can help to resolve the issue. First, contact the utility directly by calling the utility customer service telephone numbers printed on the front page of your utility bill. Be sure to have a complete copy of your bill in front of you. If you cannot resolve the problem after talking to the utility representative, please submit an inquiry the Office of Consumer Services or call (202) 626-5120. Consumer specialists are available to investigate complaints and respond to inquiries.